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Frequently Asked Questions

Account & Subscription

How do I cancel my subscription?

You can cancel your subscription at any time through your Apple device settings:

1. Open the Settings app on your device
2. Tap your Apple ID > Subscriptions > SpoolVault
3. Tap Cancel Subscription

Your subscription will remain active until the end of your current billing period, after which you'll automatically transition to the Free tier.

How do I restore my purchases?

If you've previously purchased a subscription, you can restore it by:

1. Opening the SpoolVault app
2. Going to Settings
3. Tapping "Restore Purchases"

What happens to my data if I cancel my subscription?

All of your data is preserved when you cancel. You'll continue to have access to view and edit all existing filaments, printers, and print logs. However, Free tier limits will apply (e.g., you cannot add more than 10 filament spools or add new printers).

Data & Privacy

How do I delete my data?

SpoolVault doesn't use accounts, so there's no account to delete. Your inventory data (spools, printers, print logs) lives in a local database on your device. To delete it:

• Delete individual spools, printers, or print logs within the app, or
• Delete the app from your device to remove all locally stored data

The app collects limited anonymous diagnostics and usage analytics, as described in our Privacy Policy. For deletion requests relating to that data, email privacy@three19.com.au.

Can I export my data?

Yes. In the app, go to Settings > Export backup to save a backup file of your full database. You can bring it back later with Restore from backup — handy when switching devices or reinstalling.

App Features

What's the difference between Free and Premium?

Free Tier: Up to 10 filament spools, 1 printer, unlimited print logs, limited weight history (last 3 entries visible per spool).

Premium Tier: Unlimited filament spools, unlimited printers, unlimited print logs, full weight history access, all features unlocked.

Do I get a free trial?

There's no trial, because the free tier isn't time-limited: track up to 10 spools and 1 printer for free, for as long as you like. If you outgrow those limits, you can upgrade to Premium at any time.

Reporting Issues

If you encounter a bug or technical issue:

1. Email us at support@three19.com.au
2. Include a description of the issue
3. Mention your device model and iOS version (if relevant)
4. Include any error messages you see

We appreciate your feedback and will work to resolve issues as quickly as possible.

Feature Requests

Have an idea for a new feature? We'd love to hear from you! Email us at support@three19.com.au with your suggestions.