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Frequently Asked Questions

Account & Subscription

How do I cancel my subscription?

You can cancel your subscription at any time through the store you bought it from.

iPhone or iPad:

1. Open the Settings app on your device
2. Tap your Apple ID > Subscriptions > SpoolVault
3. Tap Cancel Subscription

Android:

1. Open the Google Play Store app
2. Tap your profile picture > Payments & subscriptions > Subscriptions > SpoolVault
3. Tap Cancel subscription

Your subscription stays active until the end of the current billing period. After that you're on the free plan: everything you've added stays, and adding new spools or printers needs Premium again.

How do I restore my purchases?

If you've previously purchased a subscription, you can restore it by:

1. Opening the SpoolVault app
2. Going to Settings
3. Tapping "Restore Purchases"

What happens to my data if I cancel my subscription?

Everything stays. Your spools, printers and print history remain on your device, and you can keep weighing spools, logging prints, editing weights, locations and prices, and exporting backups. Adding new spools or printers — or changing a spool's brand, type or color — needs Premium.

Data & Privacy

How do I delete my data?

SpoolVault doesn't use accounts, so there's no account to delete. Your inventory data (spools, printers, print logs) lives in a local database on your device. To delete it:

• Delete individual spools, printers, or print logs within the app, or
• Delete the app from your device to remove your inventory and settings

Two small records stay behind: the date your free 30 days started and the anonymous app ID. They contain no inventory or personal details. On iPhone and iPad they're kept in your device's Keychain, which is why reinstalling doesn't restart the free period. On Android they're kept with Google Play services (Google's Block Store), so the free period survives a reinstall as long as your phone's Google backup is on.

On Android, if Google backup is on, reinstalling SpoolVault or moving to a new phone may restore your inventory from your Google backup. To remove it completely, also delete SpoolVault's backup in your Google account (Google One / Drive backups).

The app collects limited anonymous diagnostics and usage analytics, as described in our Privacy Policy. For deletion requests relating to that data, email privacy@three19.com.au.

Can I export my data?

Yes. In the app, go to Settings > Export backup to save a backup file of your full database. You can bring it back later with Restore from backup — handy when switching devices or reinstalling.

App Features

What's the difference between Free and Premium?

Your first 30 days: everything, free — unlimited spools and printers, and every feature. No subscription starts and there's nothing to cancel.

After 30 days, without Premium: everything you've added stays, and tracking it stays free — weigh spools, log prints, edit weights, locations and prices, and export a backup. You can't add new spools or printers, or change a spool's brand, type or color.

Premium (US$2.99/month or US$24.99/year; the App Store or Google Play shows the price for your country): add as many spools and printers as you like, and edit everything.

Do I get a free trial?

Yes — 30 days of full access from the day you first open SpoolVault. It isn't an App Store or Google Play trial: no subscription starts, so nothing renews and there's nothing to cancel. The app offers one optional reminder before it ends — the only notification it will ever send you.

I used SpoolVault before 2.0. What changes?

Your inventory stays exactly where it is, on your phone. If you subscribe, nothing changes and you keep Premium. If you've been using it free, 2.0 gives you 30 days of full access from the day you update. After that, your spools, printers and history all stay, and adding new ones needs Premium.

Reporting Issues

If you encounter a bug or technical issue:

1. Email us at support@three19.com.au
2. Include a description of the issue
3. Mention your device model and its Android or iOS version (if relevant)
4. Include any error messages you see

We appreciate your feedback and will work to resolve issues as quickly as possible.

Feature Requests

Have an idea for a new feature? We'd love to hear from you! Email us at support@three19.com.au with your suggestions.